Clean and friendly. Spacious suite comfortable beds. Breakfast was overall good for a free breakfast. It was busy probably due to it being the weekend and a holiday one. Room service was good and the bathroom was her nice. I enjoyed having the toilet and shower in different rooms with sinks in both!
Location is perfect, near lots of restaurants and the grocery store. The rooms are up to date, welcoming, and calming. The service has been very nice as well - Brandy went above and beyond to make sure we were comfortable and taken care of arriving very late to check in the first night of our stay. I would definitely recommend this hotel to family and friends.
The receptionist Mary lied to me and told me her manager wouldn't let us change our reservation to the next night without paying the full night in fees. We found out after getting there that she was the only one on duty. Also, they were out of hot chocolate and nutella the next morning at breakfast. The eggs were good. I love the fact that the toilet is separated from the shower. They also used space well and put a bench over the a.c. unit. There were 2 box elder bugs, one at breakfast and on the ceiling of the room. Those are hard to get rid of though. I know because my husband does pest control. I also love the little reading lights on the bed frame. Everything smelled nice and clean, not like a cleaner clean. I HATE that housekeeping knocks on every single door instead of getting a list of who has checked out. So annoying to be afraid that they will walk in at any second. Very rude too. No true privacy.
Toilet is placed in a very awkward location that stunk up the whole room. Glass in the desk area of the room rattled all day and night when any one walked by the room. Breakfast eggs were rubber and sausage was cardboard.
The website mentions they are renovating which it could use it. The shower had mold and mildew and you could tell the bathroom itself was getting old. Be prepared if it is a busy weekend that breakfast is a nightmare. We figured that dinosaur national monument opens at 9 so we would go to breakfast at 8 and that was a huge mistake. Everyone decided to go at 8. There was no food literally all gone until 8:30 or 8:45 Everyone was grumbling and then you had to fight the crowd just to get food. It put is 1 hour behind schedule. The spa was out of order. I asked for a discount on the room after the issues and they had many excuses but then said they would give the discount which they did.
Springhill Suites By Marriott Vernal is a US Lodging based in Vernal, Utah. Springhill Suites By Marriott Vernal is located at 1205 US-40, Vernal, UT 84078, USA.
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